Respect and dignity

We value each person as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits.

We take what others have to say seriously.

We are honest about our point of view and what we can and cannot do.

Commitment to quality of care

We earn the trust placed in us by insisting on quality and striving to get the basics right every time: safety, confidentiality, professional and managerial integrity, accountability, dependable service, and good communication.

We welcome feedback, learn from our mistakes and build on our successes.




Better in-Home Care's Mission is to empower the aged and disabled, by eliminating barriers and creating opportunities to succeed, enhancing the dignity and quality of life of individuals within our community.


Better in-Home Care's Vision is for every person to have access and choice to achieve his or her full potential and an improved quality of life, create fresh opportunities, empowering you to live your life to the fullest at home, and in your community.


We respond with humanity and kindness to each person’s pain, distress, anxiety or need. We search for the things we can do, however small, to give comfort and relieve suffering. We find time for those we serve and work alongside. We do not wait to be asked, because we care.

Improving lives

We strive to improve health and well-being and people’s experiences with our support staff. We value excellence and professionalism wherever we find it – in the everyday things that make people’s lives better at home.

Working together for all

We put our clients first in everything we do, by reaching out to staff, carers, families, communities, and professionals outside Better In Home Care. We put the needs of our clients and communities before organisational boundaries.

Everyone counts

We use our resources for the benefit of the whole community, and make sure nobody is excluded or left behind. We accept that some people need more help, that difficult decisions must be taken – and that when we waste resources, we waste others’ opportunities. We recognise that we all have a part to play in making ourselves and our communities healthier.

We seek a world of hope, tolerance and social justice, where people live in dignity with cultural safety.